RYCOMM Technology Experts

What Are We Looking For?

You will be creating a close working relationship with each client and working with the team to ensure we can achieve success. This includes the responsibility of documenting all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination to make sure our clients have a positive experience with their technology.

This position handles problem resolution by giving remote support to end users when necessary.

In this critical role you will be the first point of contact for most clients. In this role you will provide hardware / software support and asset management, streamline business processes, integrate new technology / tools, and get to work with a fun, fast-paced, team where your work has a meaningful impact on our business.

What You'll Be Doing...

• Provide first tier response for most issues from clients (password resets, email/account creation, backup management, file permissions/shares, basic “how do I?” questions).
• Help our field and project team on executing client facing technical projects.
• Assist in development of standards and procedures.
• Develop and maintain relationships with customers that further enhance RYCOMM’s positive reputation through exceptional customer service.
• Evaluates, responds to and resolves requests for computer assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Maintains and documents hardware and software inventory, equipment passwords, and software installation settings
• Trains end-users and members of IT on various technologies by providing instruction and documentation
• Serves as an escalation point for IT related issues
• Researches new technologies and makes recommendations to ensure the IT team will meet current and future business needs and objectives
• Experience supporting day-to-day office infrastructure, including network, video conferencing and teleconferencing support
• A variety of other duties aligned with your unique skills, as our organization and its obligations, expand and evolve

What Really Gets Us Excited About You?

• Excellent people and telephone skills with a strong emphasis on customer service.
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing.
• Willingness and ability to learn new skills and use new types of information.
• Persistence to see a problem through to its resolution, and ability to research possible solutions when encountering resistance.
• Multi-task and move between complicated issues. Ability to remain calm and perform under pressure.
• Adaptable to a continually changing and growing work environment serving clients to better their business.
• Minimum of 1 year experience providing computer/technical support (willing to substitute technical schooling for experience).
• Experience with Windows Server family a plus, active directory, group policy, domain environments.
• Experience with basic networking principals, routers, modems, switches.
• Experience with Exchange/365 a plus.
• Experience with VMWare, HyperV, virtualization in general a plus.
• Experience with remote management tools a plus.
• Experience  with Desktops Windows 10 and below, Some Apple and smartphones
• Hands-on roles: install, deploy, configure and document
• Ability to collaborate with tech support staff, software engineers, developers, and vendors
• Team player willing to fill in when and where needed
• Excellent written and verbal communication skills
• Reliable transportation
• One year Help Desk experience / Two years Customer Service experience

It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

What Do We Offer?

Interesting Work | We hire curious technophiles and forward thinking innovators. This is NOT your boring, routine, cushy, rest-and-vest tech job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tech Training | We believe in feeding our need for knowledge with monthly seminars and bootcamps on the latest technologies from industry leaders, all provided from our vendors.

A Seat at the Table | One Team One Dream is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you get a seat at the table.

The Details.

Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.
COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

Reply with resume - PDF is preferred.

No phone calls please.

What Are We Looking For?

You successfully give our clients the best possible experience with our service. You will be creating a close working relationship with each client and working with the CIO and team to ensure we can achieve success. This includes the responsibility of documenting all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination to make sure our clients have a positive experience with their technology.

What You'll Be Doing...

• The Information Technology Assistant will Set up and remove temporary equipment when needed for meetings, presentations and trainings.
• Configure and install new equipment, such as desktops, laptops, monitors, network printers, etc. according to prescribed checklists and procedures.
• Provide general equipment maintenance and assist in maintaining inventory of workstations, software and peripherals.
• Assist in completing help desk tickets as assigned. Assist users in understanding available help desk services.
• Perform associated administrative/documentation tasks as assigned; refer more complex problems to Help Desk Technician and Lead IT Technician.
• Serve as backup to other IT team members when needed. Receive and document new/used equipment and supplies.
• Assist IT staff with creating/terminating user accounts and access according to prescribed checklists and procedures.
• Develop and maintain relationships with customers that further enhance RYCOMM’s positive reputation through exceptional customer service.
• Evaluates, responds to and resolves requests for computer assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Maintains and documents hardware and software inventory, equipment passwords, and software installation settings
• Trains end-users and members of IT on various technologies by providing instruction and documentation
• Researches new technologies and makes recommendations to ensure the IT team will meet current and future business needs and objectives
• Assists in relocating employees, departments, and offices, including the disassembly and reassembly of office technology and workstations
• Experience supporting day-to-day office infrastructure, including network, video conferencing and teleconferencing support
• A variety of other duties aligned with your unique skills, as our organization and its obligations, expand and evolve
• Maintain discretion and client confidentiality at all times.

What Really Gets Us Excited About You?

• Experience with A+ Certification and Network+ Certification preferred.
• High School diploma required.
• Must be proficient in Microsoft Office products
• Experience supporting Windows and Mac operating systems
• Solid understanding of network protocols, infrastructure and device configuration
• Experience  with Desktops Windows 10 and below, Some Apple and smartphones
• Ability to collaborate with tech support staff, software engineers, developers, and vendors
• Team player willing to fill in when and where needed
• Excellent written and verbal communication skills, and a strong attention to detail
• Reliable transportation
• Be able to respond appropriately to changing priorities in a fast paced environment.

It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

What Do We Offer?

Interesting Work | We hire curious technophiles and forward thinking innovators. This is NOT your boring, routine, cushy, rest-and-vest tech job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tech Training | We believe in feeding our need for knowledge with monthly seminars and bootcamps on the latest technologies from industry leaders, all provided from our vendors.

A Seat at the Table | One Team One Dream is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you get a seat at the table.

The Details.

Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.
COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

Reply with resume - PDF is preferred.

No phone calls please.

What Are We Looking For?

In this critical, cross-functional role you will help with hands-on hardware / software support and asset management, streamline business processes, integrate new technology / tools, and get to work with a fun, fast-paced, team where your work has a meaningful impact on our business.

What You'll Be Doing...

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

What Really Gets Us Excited About You?

• 3+ years of experience
• Degree in technical field or equivalent experience
• Excellent communication skills and hands-on technical support with little to no supervision
• Experience supporting a remote workforce environment
• Experience supporting Windows, Mac, and Linux operating systems
• Experience with Networking - Firewall, Switches, Wireless
• Solid understanding of network protocols, infrastructure and device configuration
• Experience with Desktops Windows 10 and below, Some Apple and smartphones
• Hands-on roles: install, deploy, configure and document
• Ability to collaborate with tech support staff, software engineers, developers, and vendors
• Team player willing to fill in when and where needed
• Excellent written and verbal communication skills
• Reliable transportation and proof of automobile insurance
• Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)
• Industry certifications, including, IAT Level I (A+ CE, Network+ CE) etc., a big plus 

It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

What Do We Offer?

Interesting Work | We hire curious technophiles and forward thinking innovators. This is NOT your boring, routine, cushy, rest-and-vest tech job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tech Training | We believe in feeding our need for knowledge with monthly seminars and bootcamps on the latest technologies from industry leaders, all provided from our vendors.

A Seat at the Table | One Team One Dream is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you get a seat at the table.

The Details.

Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.
Bonus:  RYCOMM believes in employees receiving a performance bonus, bonuses will be determined annually with the assessment of financial progress.
Benefits:  All full-time employees will be eligible for the benefits that RYCOMM offers. These benefits include:  Paid Vacation Days | Educational training and materials provided by vendors to learn about products and services RYCOMM provides | You will also be eligible for any additional employee benefits that the company may provide in the future.

Work Location: Remote & Area Boston to Providence

Travel: Some travel between client locations.
COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

Reply with resume - PDF is preferred.

No phone calls please.

What Are We Looking For?
The Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.
Our support technicians play a vital role in providing superior hardware focused field service support to both residential and commercial customers of major PC and printer manufacturers. The best support technicians are independent self-starters who have the drive, technical aptitude, and interpersonal skills to perform component-level hardware repair in a manner that exceeds the customer’s expectations. If this describes you then this is an excellent opportunity for you to become part of a dedicated team of professionals. Our technicians work directly with the customers to schedule the service calls which allows for a great deal of flexibility.
What You'll Get to Do:
• Provide installation, removal and troubleshooting for both hardware and software on desktop systems.
• Review assigned tickets to ensure all actions are completed within the service delivery timeframe.
• Interact with customers and leaders to discuss issue resolution or troubleshooting steps
• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test computers, printers, and other peripherals, configure operating system, load software programs.
• Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
 
What Really Gets Us Excited About You?
2-year Certificate or Associates Degree in computer related field Demonstrated customer service skills Knowledge of and experience in desktop/laptop Ability to lift and/or move various computer equipment Must to able to work independently Most have organizational skills The ability to pass criminal background and driving investigation The ability to pass a drug screen Previous experience delivering technical support in a high volume work environment.
 
These Qualifications Would be Nice to Have:

• MAC/Dell or HP software and or hardware certificates.

 
Application Question:

• Do you have an IAT Level I (A+ CE, Network+ CE) or other certifications?

 
It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, what we care about is that you have the ability and drive to learn and share what you learn to make the team stronger. We have listed general skills and competencies that individuals should have or should be striving to achieve in order to be qualified for this position.

What Do We Offer?

Interesting Work | We hire curious technophiles and forward thinking innovators. This is NOT your boring, routine, cushy, rest-and-vest tech job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tech Training | We believe in feeding our need for knowledge with monthly seminars and bootcamps on the latest technologies from industry leaders, all provided from our vendors.

A Seat at the Table | One Team One Dream is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you get a seat at the table.

The Details.

Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.

Work Location: Remote & Area Boston to Providence

Travel: Some travel between client locations.
COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

Reply with resume - PDF is preferred.

No phone calls please.

What Are We Looking For?
We are looking for independent technicians to perform onsite maintenance, break-fix and installations for our customers. Technicians are needed for quick turn-around of 48 hour response times. Your work load will vary, as service requests vary. This will be part time work, and can be a great addition to your work load if you are already an independent contractor or small business owner. We find the work and handle the billing. You perform the work and get paid. 
We prefer technicians who have 2 -- 3 years of experience in hardware support for network related hardware such as telecommunications, structured cabling, home theater, home automation, file servers, network equipment, and point-of-sale (POS) equipment. 
When you partner with us, we provide you with the job. You will be expected to answer your phone, when we call you to discuss the service call, and your availability. Pay will vary, but on average pay is $25 per hour (From Arrival to Departure from Site). Drive time or mileage is paid for anything over 30 miles. Therefore our markets are set up in a 30 mile radius territory, and we prefer you be within that radius.
What Really Gets Us Excited About You?
• Two (2) or more years, experience in a related field such as: electronics, commercial and/or residential installation, satellite/cable installation, car audio installation, computer repair, IT
• Responsible for cabling and termination of CAT5 and other wiring disciplines
• Responsible for testing and troubleshooting of cable
• Installation and setup of rack mounted A/V equipment such as flat screen TV's, media players and switches
• Ability to setup wired and wireless networks
• Setup of interactive education based equipment like handhelds and tablets
• Other low voltage/IT installation applications or integrations a plus
• Proven working knowledge of consumer electronics
• Strong troubleshooting skills
• Reliable automobile and proof of automobile insurance
• Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)
• Must own and maintain basic tool set, computer, printer, scanner, phone, and digital camera.
Due to the nature of onsite computer repair jobs, a drug test and criminal background check will be required for many of our customers. (This is performed at our expense by a screening agency.)

Schedule: General office hours are Monday to Friday 9 a.m. to 5 p.m. Some weeks may also contain days that require earlier or later start and finish times or weekend or on call hours, so schedules can be adjusted accordingly.

Travel: Some travel between client locations.
 
COVID-19 considerations: RYCOMM requires all employees and contractors that will be working inside our office or onsite with our clients to be vaccinated for COVID-19.

Reply with resume - PDF is preferred.

No phone calls please.

RYCOMM is looking for a talented contract Designer to join our team. 
We specialize in providing top-tier web design services for our clients, and we're looking for a talented designer to join our team. The designer works closely with our clients to design digital assets including website themes, emails, banner ads, social media posts and more. This designer will be responsible for creating beautiful website mockups which will be translated into fully functioning websites. This is an exceptional opportunity for anyone who is looking for the following:
·  Work from home while still collaborating regularly with a strong digital team
·  A chance to build a portfolio with a diverse set of clients
·  Grow as a designer with the aid of our team's feedback and ideation
·  Participate in collaborative brainstorming sessions with our design team
·  Work on a wide variety of projects across different many industries
·  Learn and apply design thinking and strategy to visual design
 
What Are We looking for?
·  A great eye for visual design and an understanding of contrast, spacing, consistency, color, and the other elements & principles of design.
·  Thinking outside of the box. We're not looking to make websites that look everyone else's - we want unique concepts that match our clients' vision.
·  Experience - not just in web design (although that would be nice) but in graphic design in general.
·  Attention to detail. We want consistency in spacing, color, size, etc.
·  Autonomous/Independent -- enjoys working with little direction
What You'll Be doing…
Website Design
Designing advertising content Designing product packaging Designing webpage layout Creating content for e-commerce website Design website themes in Adobe Photoshop, Illustrator, or XD Create supporting design elements and photo selection for websites (client provided photo library and stock library)
 
Digital Marketing Design
Follow our clients’ brand guidelines in the production of digital advertising & marketing assets
Email marketing flyer and template mock-ups
Banner design for static and animated ads
Landing Page design mock-ups
Creating content for email campaigns Designing digital & physical book covers, layouts, and landing pages
 
What Really Gets Us Excited About You?
Qualifications and Skills
Required:
·  Bachelor’s degree
·  Expertise in Adobe Creative Cloud
·  Experience in designing digital assets
·  Ability to solve problems creatively
·  Systematic and process-oriented
·  High social confidence and a great communicator
 
Preferred:
·  Strong understanding of basic marketing and advertising philosophies
·  Familiarity with website and email development
·  Experience in designer banner ads
·  Strong communication and managing expectations on reasonable timelines with marketing managers.
·  Continuously evolve your knowledge of online user-behavior, digital marketing, and our clients.
·  Manage and update corporate processes and procedures aligned with the designer role.
 
Experience:
Web Design: 3 years (Preferred)
Graphic Design: 2 years (Preferred)
Adobe InDesign: 3 years (Preferred)
Adobe Illustrator: 5 years (Required)
Adobe Photoshop: 3 years (Preferred)
RapidWeaver: 1 year (Preferred)
 
Please make sure to provide a link to your portfolio!
 
Reply with resume - PDF is preferred.

No phone calls please.

Coming Soon!

Reply with resume - PDF is preferred.

No phone calls please.

Coming Soon!

Reply with resume - PDF is preferred.

No phone calls please.

Coming Soon!

Reply with resume - PDF is preferred.

No phone calls please.

Coming Soon!

Reply with resume - PDF is preferred.

No phone calls please.